Automating Inquiry Email Triage and Draft Replies (Sales Team)

SalesEmailSales

*These are illustrative model cases, not actual client engagements. Real-world time savings vary by workload and data volume.

Before (Manual)

Read each inbound email and sort it by type30m
Draft replies to routine inquiries40m
Log the interaction in the tracking sheet20m

Total 1h 30m

After (Automated)

Review the AI's classification and draft reply, then send12m
Confirm the auto-logged tracking sheet entry3m

Total 15m

Time saved per run

−1h 15m(83% reduction)

The scenario

A sales team receives 30–50 emails a day between website inquiries and requests from existing clients. Triage and routine replies eat 90 minutes daily, and logging the interaction tends to get pushed to “later” — which often means never.

What gets automated

Inbound email is classified by AI into categories (quote request, spec question, sales pitch, other), and a reply draft is written in a tone matched to the category. The interaction is logged to the tracking sheet automatically. A person always reviews the content before anything is sent.

Why it works

90 minutes of daily triage and drafting becomes a 15-minute review
Fewer missed replies and faster first response times
Logging gaps disappear, so the tracking sheet always reflects current status

How it's built

· Claude API (email classification and reply drafting)
· Gmail / Outlook integration
· Automatic logging to the tracking spreadsheet

Timeline

About 3 weeks

Estimated cost

PoC: ¥100,000–300,000

Automating Inquiry Email Triage and Draft Replies (Sales Team)

The scenario

What gets automated

Why it works

Get a free assessment of what can be automated